Research Article

PERCEIVED USEFULNESS AND PERCEIVED EASE OF USE OF TECHNOLOGY ADOPTION ON SMEs PERFORMANCE IN SELECTED LOCAL GOVERNMENT AREAS OF PLATEAU STATE

WANNANG V. N1*, EDWIN SUNNY ECHU2, FREDERICK LOHOR3
1 Department of Office Technology and Management, Plateau State Polytechnic, Barkin Ladi
2 Department of Office Technology and Management Plateau State Polytechnic, Barki Ladi. Faculty of Business Administration University of Jos
3 Dept of Business Administration Plateau State Polytechnic
* Corresponding author: vivian2017wannang@gmail.com
Published: Jan, 2025
DOI: 10.67862/hjjgs.2025.usbi1yrd
Pages: 56-63

Abstract

This study examined the effects of perceived usefulness and perceived ease of use of technology adoption on the performance of Small and Medium-sized Enterprises (SMEs) in selected Local Government Areas, of Plateau State. 448 registered small and medium enterprises situated in Jos South and Pankshin Local Government Areas were used in this study. Multiple Linear Regression approach was used to determine the effect of perceived usefulness and perceived ease of use of technology adoption on SMEs performance in the selected local government areas. The result revealed that perceived usefulness do not significantly affect the performance of SMEs in Jos South/Pankshin Local Government Areas. Also, perceived ease of use of technology adoption does not significantly impact on the performance of SMEs in Jos South/Pankshin Local Government Areas. The study concluded that some of the SMEs have not fully embraced technology in terms of perceived usefulness and perceived ease of use. This study recommends among other things that all SMEs need to understand the value of implementing technology as well as its advantages.

Keywords

Perceived Usefulness Perceived Ease of Use Technology Adoption SMEs Performance

References

  1. Alraja, M. N., Khan, S. F., & Aldaas, R., (2020). Does facebook commerce enhance smes performance? A structural equation analysis of Omani SMEs Sage Journal. https://doi.org/10.1177/2158244019900186
  2. Augustine O. N., & Nwagbara, V. C. (2012). Strategic Management Accounting Practices and Performance of Manufacturing Firms in Nigeira. Journal of Business and Management, 6 (2), 35-45
  3. Bolodeoku, B. B., Iginoba, E., Salau, P.O., Chukwudi, C. K., & Idia S E (2022). Perceived Usefulness of technology and multiple salient outcomes: The improbable case of oil and gas workers. Heliyon. 2022. DOI:10.1016/j.heliyon.
  4. Carr, V. H., (1999). Technology adoption and diffusion. Retrieved April 20, 2004, from United States Air Force, Air //War College, Gateway to internet Resources We Site:http://www.au.af.mil/au/awc/awcgate/innovation/adoptiondiffusion.htm.
  5. Chatterjee, S., & Kar, A. K. (2020). Why do Small and medium enterprises use social media marketing and what is the impact: Empirical Insights from India. International Journal of Information Management, 53, 102103
  6. Chille, F. J., Shayo, F. A., & Kara, N. S. (2021). Adoption of mobile marketing in the telecommunication industry of Tanzania: The effects of perceived usefulness, ease of use and customer's knowledge. European Scientific Journal ESJ, 17(12), 160. https://doi.org/10.19044/esj.2021.v.2021.v17n12p160.
  7. Davis, F. D. (1989). Perceived usefulness, perceived ease of use and user acceptance of Information. Misquartely 13(3).
  8. Davis, F. D., & Bagozzi, R. P., (1989). User acceptance of computer technology: Comparison of 2 theoretical models. Management Science, 35(8).
  9. Desmayanti, E. (2012). Organizatioal Readiness for ERP implementation. Journal of management and Information Technology. (4(1). 1-10.
  10. Dwivedi, Y. K., Williams, M. D. & Venkatesh, V. (2009). A meta-Analysis of the Unified Theory of Acceptance and Use of Technology ((UTAUT) AMCIS 2009 Proceedings. 187
  11. Elegunde, A. F., Okunbanjo, O. I., & Afolabi, K. B. (2023). Globalization and performance of small and medium enterprises (SMEs) in Nigeria: An Ex-Post Facto Approach. Lasu Journal of Employment Relations & Human Resource Management 4(1).
  12. Fang, H. C., Randolph, E. V., & Memili (2016). Does size matter? The moderating effects of firm size on the employment of non-family managers in privately held family SMEs, Entrepreneurship Theory and Practice, 40(5),
  13. Herzallah, F., & Mukhtar, M., (2016). The impact of perceived usefulness, ease of use and trust on managers@ acceptance of e-commerce Services in small and medium-sized Enterprises (SMEs) in Palestine. International Journal on Advanced Science Engineering information technology, 6, 2088-5334.
  14. Ibrahim., M. A., (2020). Mediating Role of Access to Finance on the Relationship between Social apital and SMEs Performance in Nigeria. A Conceptual framework. http://www.researchgate.net/pubication/347686102
  15. Ionescu, A., & Dumitru, N., (2015). The role of innovation in creating the company's competitive Advantage. ECOFORUM, 4(1), 99 – 104.
  16. Jones-Brandon, A., & Kauppi, K., (2018). Examining the antecedents of the technology acceptance model within e-procurement. International Journal of Operations 7 Production Management, 38, 22-42. https://doi.og/0.1108/IJOPM-06-2015-0346
  17. Karahanna, E., & Straub, D. W., (1999). The psychological origins of perceived usefulness and ease of use. Information and Management, 35(4), 1999.
  18. Koong, K. S., Liu, L. C. & Liu, X. (2019). Exploring the impact of utilization on Organizatioal Performance. Journal o Management Information Systems, 36(2). 342-365
  19. Muslichah, M., Wiyarni, W., & Nursadi, E., (2019). The effect of knowledge, perceived usefulness and social norms on intention to prepare integrated reporting in SMEs. International Journal of Business and Social Research, Lar Center press, 9(4).
  20. Niyongere, D., & Osunsan, O. K., (2023). Perceived usefulness (of technology) on sme performance in buloba, uganda during the covid-19 pandemic. International Journal of Management Studies and Social Science Research. DOI 10.56293/IJMSSSR 2022.4704
  21. OECD., (2017). Enhancing the contributions of sme's in a global and digitalized economy OECD publishing.
  22. Park, H., (2017) Technology convergence, open innovation, and dynamic economy. Journal of open innovation: Technology, market, and complexity 3, 24.
  23. Perwitasari, A. W., (2022). The effect of perceived usefulness and perceived easiness towards behavioral intention to use of Fintech by Indonesian MSMEs. The Winners, 23(1). DOI: 10.21512/tw.v23i1.7078
  24. Rogers, E. M. (2003). Diffusion of Innovations (5th ed.). New York. Free Press.
  25. Rogers, E. M., (1995). Diffusion of innovations. 4th Edition, New York: The Free press
  26. SMEDAN. (2021). Survey report on Micro, small, and Medium Enterprises (MSMEs) in Nigeria. Abuja: Small and Medium Enterprises Development Agenc of Nigeria (SMEDAN).
  27. Thong, J. Y., & Yap, C. S., (1995). Organizational characteristics and information technology adoption in small businesses. CEO characteristics. 429 -442
  28. Tornatzky, L. G., & Fleischer, M. (1990). The processes of technology innovation. Lexington, MA: Lexington Books.
  29. Venkatesh, V., & Davis, F. A. (2000). A theoretical extension of the technology acceptance model: four longitudinal field studies. Management Sciences 46(2)
  30. WTO, (2016). World Trade Report 2016. Levelling the trading field for SMEs,
  31. Yildiz, S., Basurk, F & Boz, I . (2016). The Effect of Leadership and Innovativeness on Employee Performance. A study in Turkish Companies. Journal of Business and Management, 11(15), 56 – 65.
  32. Zawawi, N. F. M., Wahab, S. A., Mamun, A. A., & Yaacob, A. S. (2016). Defining the Concept of innovation and firm innovativeness: A critical analysis from resource-based view perspective. International Journal of Business & Management, 11(6), 87. Doi:10:5539/ijbm,V11n6 p87.
How to Cite

N, W. . V., ECHU, E. S., & LOHOR, F. (2025). PERCEIVED USEFULNESS AND PERCEIVED EASE OF USE OF TECHNOLOGY ADOPTION ON SMEs PERFORMANCE IN SELECTED LOCAL GOVERNMENT AREAS OF PLATEAU STATE. Humanity - Jos Journal Of General Studies, 16(1), 56-63. https://doi.org/10.67862/hjjgs.2025.usbi1yrd

W. . V. N, E. S. ECHU, and F. LOHOR, "PERCEIVED USEFULNESS AND PERCEIVED EASE OF USE OF TECHNOLOGY ADOPTION ON SMEs PERFORMANCE IN SELECTED LOCAL GOVERNMENT AREAS OF PLATEAU STATE," Humanity - Jos Journal Of General Studies, vol. 16, no. 1, pp. 56-63, January 2025. doi: 10.67862/hjjgs.2025.usbi1yrd

Share this article:
Facebook X / Twitter LinkedIn
Download PDF View Full Text (PDF) Back to Articles